Customer Care for General Assistants
Understanding who are your customers. Communication – self-awareness and confidence, politeness, acknowledging needs, positive phrases, body language, communication over the phone.
Dealing With Complaints – asking questions, admitting to mistakes, being empathetic, complaints over the phone, e-mail complaints, handling abuse, personal safety, what to do next.
Evaluating Customer Service – impact of social media, Birmingham City Councils Code of Conduct.
Duty Holder Training
As duty holders you have building and compliance related responsibilities. This includes management of asbestos, legionella, contractors, keeping an up to date Property Logbook, completing statutory testing of equipment and plant, and following the landlord approval process. In order to support Local Authority Schools and raise awareness about such responsibilities we have been delivering a series of Duty Holder Training sessions. The training is also beneficial and available to academies.
The Duty Holder training covers health and safety legislation, management of asbestos, legionella and contractors. The one day training session will also include information about statutory testing of equipment and plant, property logbook and the Council (landlord) approval process. The training session will be led by an experienced Local Authority Safety Officer and be held at 1 Lancaster Circus, Birmingham B4 7DJ. Registration begins at 8.45 for a prompt start at 9.15. Sandwiches will be provided for lunch and the session is scheduled to finish at 16.00.
PLEASE NOTE THAT SUBSCRIBERS TO OUR TRADED SERVICES OPTION 2 ARE ENTITLED TO SEND ONE FREE DELEGATE PER SUBSCRIPTION YEAR TO ATTEND THIS COURSE (the free course place will automatically show when making a booking).
Educational Visits Co-ordinator Training - EVC - 22nd January 2020 - Full Day Course
The course aims and objectives cover the following areas:
Support your establishment to run more high quality visits..
Ensure that your establishment meets your employer's requirements and OEAP National Guidance for visit managment.
Share experience and good practice.
Identify action points to follow up when you return to your establishment.
To achieve these airms and objectives, throughout the course, you will examine the following areas in detail:
Benefits of educational visits.
Planning , leading and evaluating visits.
Risk benefit assessment.