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  • Brasshouse Translation & Interpreting Services (BTIS) awarded The Institute of Translation & Interpreting’s (ITI) Corporate Member of the Year 2018.

  • Cityserve - Aligning Our Services With Your Needs

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The Procurement Service
Your access to Birmingham City Council's bulk buying power
The Procurement Service has over 20 years experience in commissioning public sector goods and services and in contract management. As part of Birmingham City Council, we are able to award contracts that provide quality goods and services and take advantage of our bulk buying power to deliver competitive prices.
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Cityserve - Aligning Our Services With Your Needs
21 Oct
Over the past few years, here at Cityserve we’ve been laying deep foundations to make sure that we are ethically-driven, quality-focused, civic-minded and secure for your future. Last year saw us make significant strides: winning catering awards, opening our new Qualsafe Learning & Development Centre, investing in technology and above all, becoming a total education catering service; Cityserve is now 100% focused on food provision which means that we can continue to improve, innovate and grow so that more schools and more children can benefit from the only education catering service that exists solely for them. We don’t have shareholders – you are municipal stakeholders; we’re all about the kids. We’re different from contract sector caterers. As a civic service, we belong to you, and we don’t make profits out of the children we feed. We won’t compromise on standards or get involved in a cost/quality race to the bottom like many of our competitors. Our focus is on excellence and we aspire to be the best and to provide the healthiest food possible - developing inquisitive minds and healthy bodies. We’ve been working hard to align our services with your needs – at the same time mindful that balancing budgets and doing more with less is now a common aspect of school life. Over the coming months we’re very excited to be able to introduce inclusively: CITYSERVE|PAY - our exclusive interactive pre-ordering system manages parent-payments online and combines meal selection with registration. The system has proven to increase meal uptake, reduce food-waste and save substantial time allocated to cash-handling and reconciliation. We look forward to showing you how much time and money our system can save you. See attachment for more information. SAFFRON - the introduction of catering management software will bring a new layer of efficiency in school kitchens whilst supplying real-time, on-time financial reporting enabling a tight-rein on budgets. Our new Purchase to Pay IT system and in-house foodservice procurement team will ensure the best possible, locally sourced products, all efficiently ordered and paid for online allowing-for greater optimisation of prices and spending. DEDICATED COMMERCIAL BUSINESS MANAGERS – your Total Education Catering service will be supported by a team of dedicated specialists. Without distraction, your named Business Manager will be focused on your needs to ensure optimised growth, financial performance and food/customer service quality. Our new CRM (Customer Relationship Management) IT system will ensure excellence in reporting, task delivery and SLA management. PROFESSIONAL CHEF SUPPORT – unit catering teams will be mentored and developed by a named field chef who will ensure delivery of the highest standards of food, presentation and customer-service, as well as all aspects of food-safety/legislative compliance. Our Head Development Chef is responsible for R&D (research and development) and will continue to support Food for Life standard, School Food Plan compliant ‘fun and fresh’ menu concepts and marketing as part of your package. CityKitchen Live is our ‘open-to-all’ development kitchen, and we’ll be delivering more interactive educational events than ever. These innovations come ‘fully-inclusive’ as part of our traditional Direct Service contracts. For schools that cater in house, everything we do is available as a bolt-on, as part of CITYSERVE|SELECT which offers our award winning services to all, on a pay as you go basis. These changes are helping us to refocus your Cityserve, streamlining what we do to deliver a class-leading business. But while we’re moving forward, at our heart we’re exactly who we’ve always been doing what we always do - feeding the region’s children a nutritional, tasty diet. Unlike plenty of other companies out there we’re not motivated by profit - just by the health and wellbeing of our children. And that’s never going to change.
Guidelines for working with BTIS interpreters
10 Oct
GUIDELINES FOR WORKING WITH BTIS INTERPRETERS These guidelines are provided in order to facilitate the interpreting process and to ensure accountability and compliance with our code of conduct, safeguarding procedures and professional indemnity insurance cover. Upon receipt of your booking request form BTIS will select the most suitable interpreter based on the information provided. To ensure that neutrality of our interpreters is maintained alternate interpreters may be allocated for repeat bookings. The role of the interpreter is to facilitate communication ONLY. This is usually between the service provider and service user. BTIS interpreters are NOT trained as advocates or counsellors. PLEASE DO: · At the time of booking provide us with as much background information relating to the meeting as possible. This can be anonymised if preferred. · Allow a few minutes beforehand to advise the interpreter of the attendees and the content of the meeting. · Allow the interpreter to introduce themselves (in both languages) and to explain their role to all parties before the meeting begins. · Confirm with the interpreter that they speak the same language/dialect as the service user. · Ideally arrange the seating in a triangle so that the interpreter can observe facial expressions & body language of both parties. · Keep sections of speech short but use full sentences to allow the interpreter to interpret correctly. · Always address the service user directly, rather than through the interpreter. PLEASE DO NOT: · Use jargon or acronyms. · Ask or expect the interpreter to ask questions of their own. · Ask the interpreter to provide written translations at the meeting. · Ask the interpreter to sight translate or summarise lengthy documents instead please read or paraphrase in English the information be interpreted. · Give your contact details to the interpreter or ask the interpreter for theirs. All communication should be via BTIS. · Wait for the interpreter inside the property. For home visits we ask all of our interpreters to meet professionals outside the property. · Forget to sign the interpreter’s timesheet at the end of the session and provide feedback. If preferred please e-mail any feedback to BTIS directly. THANK YOU FOR USING OUR SERVICES.
G4S - Use of Body Cameras
09 Oct
BCC have been working with G4S to further understand the Body Cameras that are going to be worn by all G4S cash collection officers and the impact that this will have on schools, please see the below information: Summary Any footage stored is kept no longer than required, is kept securely and can only be accessed by authorised people. G4S is processing such data in accordance with the “legitimate interests” condition that is provided for under GDPR; these legitimate interests include: assisting the police with a criminal investigation, providing a safer working environment for our CVIT drivers, deterring future attacks on CVIT drivers, providing a safer environment for our customers and the general public. Having assessed the differing Body Worn Video (BWV) solutions on the market G4S Cash Solutions decided to deploy a Home Office approved device that is widely utilised by UK Police Forces. Aims and Objectives The aim of the deployed technology is to assist in Cash Van In Transit ("CVIT") crime reduction and use in high risk areas as part of a wider suite of risk mitigation technology and equipment. The equipment captures evidential compliant footage of offenders during CVIT attacks or suspicious incidents. How the Technology Works The Body Worn Video equipment takes the form of a ‘badge’ that is worn on the crew’s body armour and where deployed, it is active while G4S carry out CVIT service. These services may include daytime CIT services and Out-of-Hours ATM services. In the event of an incident that would require the Police to be called the G4S crew will have the ability to capture evidential video and audio footage. When deployed, the BWV device is “always on” recording constantly into a buffer memory which is being constantly “over written” every few minutes. In the event of an incident, the G4S crew trigger the camera and the buffer memory is saved along with footage from the point of triggering the BWV device. In this way, the device will provide the Police with footage of the incident from time of triggering as well as the moments leading up to the incident. If there is no incident of note or concern throughout a CVIT service, with the device automatically overwriting every few minutes, any footage previously captured within a customer premises would be erased and not recorded by the time the G4S vehicle moves to the next customer site or returns to its home base. Use of the Recorded Footage G4S are the Data Controllers of the information collected and will be legally responsible for compliance with GDPR in line with the Information Commissioners Office (ICO) guidance. The BWV unit can only be downloaded once back in the G4S base, and only authorised members of the G4S Cash Solutions Risk Management team are able to view and pass the footage to the Police, and under a prescribed procedure. A copy of any customer related footage handed to the police for evidential purposes can also be made available to the G4S’s customer, upon request, for verification and continuity of any investigations. Footage captured cannot be viewed on, or removed from the device. All saved files are encrypted, totally secure and cannot be extracted from the device in the event of the unit being lost or stolen. Every video frame is date and time stamped and all “views” of the footage are also recorded by the software system to provide a full audit trail for the Crown Prosecution Service. Any footage that is recorded but not sent to the Police is automatically erased after 30 days. The system is widely used by Police forces in the UK and is fully compliant with all data protection legislation. Action Schools should take As a school you are advised to inform parents and update your GDPR compliant Privacy Notices (on your websites) to state that G4S will be wearing body cameras when performing cash collections on school grounds. Please inform the parents that the footage captured is overwritten every few seconds, apart from in the event of the body camera being activated (in the event of an attack). In the event that a body camera is activated the footage can only be accessed by authorised personnel at G4S as all footage is encrypted. Please refer parents to your updated Privacy Notices. Parental consent will not be required due to the legal basis of this activity.
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Training & Events

23
23 Oct
Level 3 Award in First Aid at Work Oct 2018 - THE KENRICK CENTRE HARBORNE
The courses run over three days and conforms to the Health and Safety Executive syllabus which satisfies the duty to provide a qualified ‘first aider’ as required under the Health & Safety (First Aid at Work) Regulations. Principles covered: Understand the role of the first aider including reference to: * The importance of preventing cross infection * The need for recording incidents and actions * Use of available equipment Assess the situation and circumstances in order to act safely, promptly and effectively in an emergency. Administer first aid to a casualty who is unconscious ( including seizure) Administer cardiopulmonary resuscitation. Administer first aid to a casualty who is choking. Administer first aid to a casualty who is suffering from shock. Provide appropriate first aid to minor injuries (including small cuts, grazes and bruises, minor burns and scalds, small splinters). Administer first aid to a casualty with: *Injuries to bones, muscles and joints, including suspected spinal injury *Chest injuries *Burns and scalds *Eye injuries *Sudden poisoning *Anaphylactic shock. Recognise the presence of major illness and provide appropriate first aid (including heart attack, stroke, epilepsy, asthma, diabetes
23
23 Oct
Birmingham UNICEF RRSA, Moving To Level 2 / Gold
This is a really exciting initiative that is already having a significant impact on building resilience with children and young people in Birmingham. There are 129 schools engaged with the RRSA and due to high demand, we are now able to offer further training.
24
24 Oct
Level 3 Award in First Aid at Work Oct 2018 - THE KENRICK CENTRE HARBORNE
The courses run over three days and conforms to the Health and Safety Executive syllabus which satisfies the duty to provide a qualified ‘first aider’ as required under the Health & Safety (First Aid at Work) Regulations. Principles covered: Understand the role of the first aider including reference to: * The importance of preventing cross infection * The need for recording incidents and actions * Use of available equipment Assess the situation and circumstances in order to act safely, promptly and effectively in an emergency. Administer first aid to a casualty who is unconscious ( including seizure) Administer cardiopulmonary resuscitation. Administer first aid to a casualty who is choking. Administer first aid to a casualty who is suffering from shock. Provide appropriate first aid to minor injuries (including small cuts, grazes and bruises, minor burns and scalds, small splinters). Administer first aid to a casualty with: *Injuries to bones, muscles and joints, including suspected spinal injury *Chest injuries *Burns and scalds *Eye injuries *Sudden poisoning *Anaphylactic shock. Recognise the presence of major illness and provide appropriate first aid (including heart attack, stroke, epilepsy, asthma, diabetes