Food Safety Online- Level 2
This Level 2 course has been designed to help anyone who handles, prepares or serves food in the catering industry understand their legal responsibilities and know what constitutes best practice in regards to controlling food safety hazards, controlling temperatures, food storage, food preparation, personal hygiene and premises cleaning. The course is suitable for food handlers in all disciplines of the catering sector, including restaurants, hotels, cafes, bars, fast-food outlets, takeaways, mobile food trucks, kitchens, hospitals, schools and colleges
Customer Care for General Assistants
Understanding who are your customers. Communication – self-awareness and confidence, politeness, acknowledging needs, positive phrases, body language, communication over the phone.
Dealing With Complaints – asking questions, admitting to mistakes, being empathetic, complaints over the phone, e-mail complaints, handling abuse, personal safety, what to do next.
Evaluating Customer Service – impact of social media, Birmingham City Councils Code of Conduct.
COSHH/ Manual Handling Refresher Training
The COSHH training is provided by our chemical supplier and is designed to give workers knowledge of the health risks surrounding work with hazardous substances, including how to undertake a COSHH assessment by identifying the risks and the control measures needed, and ensure that they understand how to work safely with hazardous substances.
The manual handling course is aimed at all levels of employees who may undertake manual handling operations, including the transporting of a load of items by lifting, putting down, pushing, pulling, carrying or moving thereof by hand or by bodily force.: