Cityserve - Aligning Our Services With Your Needs
Over the past few years, here at Cityserve we’ve been laying deep foundations to make sure that we are ethically-driven, quality-focused, civic-minded and secure for your future. Last year saw us make significant strides: winning catering awards, opening our new Qualsafe Learning & Development Centre, investing in technology and above all, becoming a total education catering service;
Cityserve is now 100% focused on food provision which means that we can continue to improve, innovate and grow so that more schools and more children can benefit from the only education catering service that exists solely for them. We don’t have shareholders – you are municipal stakeholders; we’re all about the kids.
We’re different from contract sector caterers. As a civic service, we belong to you, and we don’t make profits out of the children we feed. We won’t compromise on standards or get involved in a cost/quality race to the bottom like many of our competitors. Our focus is on excellence and we aspire to be the best and to provide the healthiest food possible - developing inquisitive minds and healthy bodies.
We’ve been working hard to align our services with your needs – at the same time mindful that balancing budgets and doing more with less is now a common aspect of school life. Over the coming months we’re very excited to be able to introduce inclusively:
CITYSERVE|PAY - our exclusive interactive pre-ordering system manages parent-payments online and combines meal selection with registration. The system has proven to increase meal uptake, reduce food-waste and save substantial time allocated to cash-handling and reconciliation. We look forward to showing you how much time and money our system can save you. See attachment for more information.
SAFFRON - the introduction of catering management software will bring a new layer of efficiency in school kitchens whilst supplying real-time, on-time financial reporting enabling a tight-rein on budgets. Our new Purchase to Pay IT system and in-house foodservice procurement team will ensure the best possible, locally sourced products, all efficiently ordered and paid for online allowing-for greater optimisation of prices and spending.
DEDICATED COMMERCIAL BUSINESS MANAGERS – your Total Education Catering service will be supported by a team of dedicated specialists. Without distraction, your named Business Manager will be focused on your needs to ensure optimised growth, financial performance and food/customer service quality. Our new CRM (Customer Relationship Management) IT system will ensure excellence in reporting, task delivery and SLA management.
PROFESSIONAL CHEF SUPPORT – unit catering teams will be mentored and developed by a named field chef who will ensure delivery of the highest standards of food, presentation and customer-service, as well as all aspects of food-safety/legislative compliance. Our Head Development Chef is responsible for R&D (research and development) and will continue to support Food for Life standard, School Food Plan compliant ‘fun and fresh’ menu concepts and marketing as part of your package. CityKitchen Live is our ‘open-to-all’ development kitchen, and we’ll be delivering more interactive educational events than ever.
These innovations come ‘fully-inclusive’ as part of our traditional Direct Service contracts. For schools that cater in house, everything we do is available as a bolt-on, as part of CITYSERVE|SELECT which offers our award winning services to all, on a pay as you go basis.
These changes are helping us to refocus your Cityserve, streamlining what we do to deliver a class-leading business. But while we’re moving forward, at our heart we’re exactly who we’ve always been doing what we always do - feeding the region’s children a nutritional, tasty diet. Unlike plenty of other companies out there we’re not motivated by profit - just by the health and wellbeing of our children. And that’s never going to change.
G4S - Use of Body Cameras
BCC have been working with G4S to further understand the Body Cameras that are going to be worn by all G4S cash collection officers and the impact that this will have on schools, please see the below information:
Any footage stored is kept no longer than required, is kept securely and can only be accessed by authorised people. G4S is processing such data in accordance with the “legitimate interests” condition that is provided for under GDPR; these legitimate interests include: assisting the police with a criminal investigation, providing a safer working environment for our CVIT drivers, deterring future attacks on CVIT drivers, providing a safer environment for our customers and the general public.
Having assessed the differing Body Worn Video (BWV) solutions on the market G4S Cash Solutions decided to deploy a Home Office approved device that is widely utilised by UK Police Forces.
Aims and Objectives
The aim of the deployed technology is to assist in Cash Van In Transit ("CVIT") crime reduction and use in high risk areas as part of a wider suite of risk mitigation technology and equipment.
The equipment captures evidential compliant footage of offenders during CVIT attacks or suspicious incidents.
How the Technology Works
The Body Worn Video equipment takes the form of a ‘badge’ that is worn on the crew’s body armour and where deployed, it is active while G4S carry out CVIT service. These services may include daytime CIT services and Out-of-Hours ATM services. In the event of an incident that would require the Police to be called the G4S crew will have the ability to capture evidential video and audio footage.
When deployed, the BWV device is “always on” recording constantly into a buffer memory which is being constantly “over written” every few minutes. In the event of an incident, the G4S crew trigger the camera and the buffer memory is saved along with footage from the point of triggering the BWV device. In this way, the device will provide the Police with footage of the incident from time of triggering as well as the moments leading up to the incident.
If there is no incident of note or concern throughout a CVIT service, with the device automatically overwriting every few minutes, any footage previously captured within a customer premises would be erased and not recorded by the time the G4S vehicle moves to the next customer site or returns to its home base.
Use of the Recorded Footage
G4S are the Data Controllers of the information collected and will be legally responsible for compliance with GDPR in line with the Information Commissioners Office (ICO) guidance.
The BWV unit can only be downloaded once back in the G4S base, and only authorised members of the G4S Cash Solutions Risk Management team are able to view and pass the footage to the Police, and under a prescribed procedure.
A copy of any customer related footage handed to the police for evidential purposes can also be made available to the G4S’s customer, upon request, for verification and continuity of any investigations.
Footage captured cannot be viewed on, or removed from the device. All saved files are encrypted, totally secure and cannot be extracted from the device in the event of the unit being lost or stolen.
Every video frame is date and time stamped and all “views” of the footage are also recorded by the software system to provide a full audit trail for the Crown Prosecution Service.
Any footage that is recorded but not sent to the Police is automatically erased after 30 days. The system is widely used by Police forces in the UK and is fully compliant with all data protection legislation.
Action Schools should take
As a school you are advised to inform parents and update your GDPR compliant Privacy Notices (on your websites) to state that G4S will be wearing body cameras when performing cash collections on school grounds. Please inform the parents that the footage captured is overwritten every few seconds, apart from in the event of the body camera being activated (in the event of an attack).
In the event that a body camera is activated the footage can only be accessed by authorised personnel at G4S as all footage is encrypted.
Please refer parents to your updated Privacy Notices.
Parental consent will not be required due to the legal basis of this activity.