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Welcome to Birmingham Education Support Services
Welcome Birmingham Education Support Services (BESS) brings together a wide range of professional support services provided by Birmingham City Council (BCC).
Who can access BESS?
All educational providers including; All Schools, Academies, Colleges.
What can I use BESS for?
We understand how challenging it can be to keep up to date and monitor information and also how time consuming it can be having to search through various platforms, by having a central point of contact you will be able to:Access professional support services in one placeContact our experienced and trained staffSearch for best practice, policies, and legislation guidanceBe the first to find out what’s happening through our communications boardBook onto and monitor events, workshops, training and meetingsSet reminders for what’s important to you!Use our helpful alerts which will ensure you never miss a deadline or key dates.
Where do I go for support on using BESS?
From the homepage select ‘Sign up’ and simply fill in the form, ensuring you enter your school / organisation name and a valid email address. We will then review your request, create an account for you and send you an email with your username and password. User guides can also be downloaded from the website
We are committed to…Making it easier to access what you need, when you need it. Giving you greater flexibility and control, enabling you to manage your support servicesProviding professional support services focused on your needs through continued dialogue and feedback
When can I use BESS?
NOW! See for yourself and tell us what you think
Attached are 'user guides' to help you navigate around the sytem.
Brasshouse Translation & Interpreting Services (BTIS) awarded The Institute of Translation & Interpreting’s (ITI) Corporate Member of the Year 2018.
On Saturday 16 June Elaine, Melanie and Nithiya attended Gray’s Inn in London to collect the ITI’s Corporate Member of the Year Award on behalf of BTIS.
The award is in recognition of BTIS’s focus on providing a high quality translation & interpreting service whilst upholding the ethos of the ITI by actively ‘promoting the highest standards of the profession.’
This success is due to the dedication and commitment of the BTIS team as well as all the translators and interpreters for their continued support.
In 2017/18 the BTIS team also supported and advised linguists looking to enter the profession by:
Ø Launching an ‘Introduction to Public Service Interpreting’ course
Ø Giving a ‘Meet the Client’ presentation at the University of Aston
Ø Running a CPD session entitled ‘Public Service Interpreting in the Community’
Ø Providing regular in-house work placement opportunities
Cityserve - Aligning Our Services With Your Needs
Over the past few years, here at Cityserve we’ve been laying deep foundations to make sure that we are ethically-driven, quality-focused, civic-minded and secure for your future. Last year saw us make significant strides: winning catering awards, opening our new Qualsafe Learning & Development Centre, investing in technology and above all, becoming a total education catering service;
Cityserve is now 100% focused on food provision which means that we can continue to improve, innovate and grow so that more schools and more children can benefit from the only education catering service that exists solely for them. We don’t have shareholders – you are municipal stakeholders; we’re all about the kids.
We’re different from contract sector caterers. As a civic service, we belong to you, and we don’t make profits out of the children we feed. We won’t compromise on standards or get involved in a cost/quality race to the bottom like many of our competitors. Our focus is on excellence and we aspire to be the best and to provide the healthiest food possible - developing inquisitive minds and healthy bodies.
We’ve been working hard to align our services with your needs – at the same time mindful that balancing budgets and doing more with less is now a common aspect of school life. Over the coming months we’re very excited to be able to introduce inclusively:
CITYSERVE|PAY - our exclusive interactive pre-ordering system manages parent-payments online and combines meal selection with registration. The system has proven to increase meal uptake, reduce food-waste and save substantial time allocated to cash-handling and reconciliation. We look forward to showing you how much time and money our system can save you. See attachment for more information.
SAFFRON - the introduction of catering management software will bring a new layer of efficiency in school kitchens whilst supplying real-time, on-time financial reporting enabling a tight-rein on budgets. Our new Purchase to Pay IT system and in-house foodservice procurement team will ensure the best possible, locally sourced products, all efficiently ordered and paid for online allowing-for greater optimisation of prices and spending.
DEDICATED COMMERCIAL BUSINESS MANAGERS – your Total Education Catering service will be supported by a team of dedicated specialists. Without distraction, your named Business Manager will be focused on your needs to ensure optimised growth, financial performance and food/customer service quality. Our new CRM (Customer Relationship Management) IT system will ensure excellence in reporting, task delivery and SLA management.
PROFESSIONAL CHEF SUPPORT – unit catering teams will be mentored and developed by a named field chef who will ensure delivery of the highest standards of food, presentation and customer-service, as well as all aspects of food-safety/legislative compliance. Our Head Development Chef is responsible for R&D (research and development) and will continue to support Food for Life standard, School Food Plan compliant ‘fun and fresh’ menu concepts and marketing as part of your package. CityKitchen Live is our ‘open-to-all’ development kitchen, and we’ll be delivering more interactive educational events than ever.
These innovations come ‘fully-inclusive’ as part of our traditional Direct Service contracts. For schools that cater in house, everything we do is available as a bolt-on, as part of CITYSERVE|SELECT which offers our award winning services to all, on a pay as you go basis.
These changes are helping us to refocus your Cityserve, streamlining what we do to deliver a class-leading business. But while we’re moving forward, at our heart we’re exactly who we’ve always been doing what we always do - feeding the region’s children a nutritional, tasty diet. Unlike plenty of other companies out there we’re not motivated by profit - just by the health and wellbeing of our children. And that’s never going to change.